Showing posts with label leadership. Show all posts
Showing posts with label leadership. Show all posts

A Coach's Guide to Emotional Intelligence: Strategies for Developing Successful Leaders (Essential Knowledge Resource) Review

A Coach's Guide to Emotional Intelligence: Strategies for Developing Successful Leaders (Essential Knowledge Resource)
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A Coach's Guide to Emotional Intelligence: Strategies for Developing Successful Leaders (Essential Knowledge Resource) Review
This book teaches coaches how to use the same approach that experienced FBI agents employ when interviewing witnesses, victims, or even criminals: Look well beyond the surface of the conversation at the person's language, emotion, and body language (somatics). I particularly liked the authors' framing their key focus as Emotional Social Effectiveness--because it is more than emotional intelligence (which sounds both high-brow and out of touch). The authors also introduce five critical techniques, which resonated with me as an executive coach and former FBI agent. Here they are with my personal interpretation of what they mean in a nutshell:
1.Value Self--Respect and trust ourselves
2.Value Others--Respect and trust others
3.Responsive Awareness--Be aware and act wisely
4.Courage--Do the right thing
5.Authentic Success--Balance meaning with achievement
The book not only provides a sound theoretical explanation of each of these techniques, but it also offers a number of concrete examples and case studies. I especially liked the chapter, "Coaching to Enhance, Develop, and Strengthen Emotional and Social Competencies in Government Leaders" by contributing author Lee Salmon (Federal Consulting Group, U.S. Department of Treasury). I only wish that this book had been around when I was teaching and coaching at the FBI Academy in a previous career. It would have helped me and my internal clients a great deal.
I felt like this book was an important read for me as an executive coach and will serve as a great reference book for the future.
Steve Gladis
www.stevegladis.com
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John Chambers and the Cisco Way: Navigating Through Volatility Review

John Chambers and the Cisco Way: Navigating Through Volatility
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John Chambers and the Cisco Way: Navigating Through Volatility ReviewThis book covers some of Cisco's corporate and Chambers' personal history. However the book does not present any detailed analysis of either. Instead it relies on press-release and newspaper excerpts to document parts of the Cisco and Chambers story. It does not appear that the author had much direct access to John Chambers.
In places, the book presents analysis which is either naive or false. For example, the book claims that Cisco viewed Sycamore as a "big-eight" competitor at one point. I am sure Cisco viewed Sycamore as a competitor, but it could not have viewed it as an imminent threat - Sycamore was a tiny startup born in the late 90s around the same time as Juniper. Sycamore was always a much smaller threat than Juniper was and both companies were (probably) 1/100th the size of Cisco (or smaller) in terms of revenue.
All in all, this book is suitable for somebody who wants to get a broad view of cisco's evolution. It is not suitable for somebody looking for precise facts or for deep business analysis.John Chambers and the Cisco Way: Navigating Through Volatility Overview

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Managing Virtual Teams (Artech House Professional Development Library) Review

Managing Virtual Teams (Artech House Professional Development Library)
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Managing Virtual Teams (Artech House Professional Development Library) ReviewI have really looked a long time to find a book that has a practical management perspective. Most of the books I've read on virtual teams either focus on bits and bytes (which I don't need since I'm an IT Director) or high level organizational theory. This book had some really practical suggestions that I could implement to improve communication and control for my team.Managing Virtual Teams (Artech House Professional Development Library) Overview

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Accelerating out of the Great Recession: How to Win in a Slow-Growth Economy Review

Accelerating out of the Great Recession: How to Win in a Slow-Growth Economy
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Accelerating out of the Great Recession: How to Win in a Slow-Growth Economy ReviewWhile I am usually rather sceptical about Consultants who are explaining the world - this book truly does add crystal clear insights. It not only puts the financial and economic crisis into a historic perspective, it also seperates root causes from secondary fallouts, it distinguishes temporary symptoms from longlasting changes.
All very readable and easy to digest, rather entertaining - particularly the elaborate company case studies and analogies from last century - and their (non-)relevance to the current situation. I found the authors' analysis and outlook to be extremely helpful in order to define what the "new normal" we all will have to adjust to is going to look like. Mandatory reading for everyone who has to make long range and global investment decisions (or who is affected by them).Accelerating out of the Great Recession: How to Win in a Slow-Growth Economy Overview

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Leadership A to Z: A Guide for the Appropriately Ambitious (Jossey-Bass Business & Management Series) Review

Leadership A to Z: A Guide for the Appropriately Ambitious (Jossey-Bass Business and Management Series)
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Leadership A to Z: A Guide for the Appropriately Ambitious (Jossey-Bass Business & Management Series) ReviewHow to describe a book with this title? It is not a dictionary. It is not a sequential narrative. It is not an anthology of aphorisms or portions of previous publications. It is not a manual. (However, its title does make much more sense than would those of other books such as Chicken Soup for Dummies or Stan Laurel on Management.) What Leadership A to Z provides is "a guide for the appropriately ambitious." O'Toole believes that more can be learned from what effective leaders do (and how they do it) than from their personality and character. What do all effective leaders seem to have in common? What O'Toole characterizes as "appropriate ambition." Note the modifier. All of us have ambitions. (The most effective leaders assuredly do.) Within effective organizations, most of those involved seem to have both personal and organizational ambitions which nourish and sustain each other. At least these ambitions are not mutually-exclusive or even incompatible. Within the most effective organizations, these ambitions are almost (not quite) identical. Moreover, most of the time -- day to day -- most of those involved are leaders of leaders. That is, sharing ambitions which are appropriate to them as well as to their organization, together functioning as what Noel Tichy has described as a well-designed, carefully-maintained "leadership engine."
How should this book be read? One option is to read it sequentially from A to Z. That will work. However, my personal preference (and suggestion) is to re-visit the Contents (pages ix-xi) whenever there is a question to be answered, a problem to be solved, or a new perspective needed. You may find that the answer will reveal itself after you read (let's say) some/all of B, H, J, and T; perhaps reading some/all of A, M, R, and W will suggest a solution; as for gaining a new perspective, I often hop around, in and out, back and forth. Sometimes I locate or formulate one...sometimes I don't.
The book's content is rock-solid. The writing style (vintage O'Toole) has snap, crackle, and pop. The selection of individual items was, of course, arbitrary but the material seems cohesive...perhaps because, directly or indirectly, all of the items help to demonstrate "appropriate ambition" in action. Another way to approach the book is to pretend that you have just entered O'Toole's General Store. Perhaps you have a specific item in mind. Or perhaps you are just "looking around." Fine. Take your time. Check out the merchandise. No obligation to buy anything today. Come back again another time. You are always welcome. Next visit, perhaps, you'll need what you saw last time in Aisle 5. It's nice to know it's there. It's nice to know that some much else is also there, waiting to be of help to you.Leadership A to Z: A Guide for the Appropriately Ambitious (Jossey-Bass Business & Management Series) Overview

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How They Achieved: Stories of Personal Achievement and Business Success Review

How They Achieved: Stories of Personal Achievement and Business Success
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How They Achieved: Stories of Personal Achievement and Business Success ReviewThis book is very well organized, systematic, and most of all very very inspirational. It is a compilation of stories from 20 highly successful people. It is about how they made it, their inspirations, their values and beliefs and how all these factors combine to make them who they are today. These people are divided into 3 categories: CEO's, Entrepreneurs, and Visionaries. This distinction is very useful because there are different traits that are associated with each category. To be successful is to hold firm to your own beliefs, but we all know this is difficult because you will be taking enormous amount of risks and inevitably be facing a lot of insecurities. This book will remind you that you are not alone and many of these highly successful people have gone through the same thing. This book is a must read for anyone who wants to find support in achieving their goals and dreams.How They Achieved: Stories of Personal Achievement and Business Success Overview

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The Eleven Commandments of Wildly Successful Women Review

The Eleven Commandments of Wildly Successful Women
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The Eleven Commandments of Wildly Successful Women ReviewI agree with Lillian Vernon: This is a "must-read for women of all ages, with positive and original ideas, giving a refreshing and personal perspective." I also think it is a must-read for men...at least those in management positions who (perhaps motivated by self-interest, if by nothing else) want to develop "wildly successful" people of both genders. Most of us have been "stone-walled" at some point in our careers. Or perhaps we have on occasion felt that we have hit a "brick wall." Encountering a "glass ceiling" is far worse because we can see through the glass to what lies beyond...to what we are denied. I am reminded of Tantalus who, according to Greek mythology, offended the gods. His punishment was to remain in Hades for eternity, thirsty and hungry, placed up to his neck in water he could not drink beneath clusters of fruit he could not eat: So near and yet so far.
It is Pamela Boucher Gilberd's assertion that "Women's economic creativity is one of the best-kept secrets in business today....It's time to acknowledge the truth -- that working women have the tools to create wild success for themselves and others and that we use those tools every day." Written in 1996, The Eleven Commandments of Wildly Successful Women is based on 125 interviews with a wide-range of women who have achieved "wild success." Their collective experiences suggest eleven "commandments" which Gilberd introduces and then illustrates by cross-referencing the experiences and insights of those she interviewed. The final chapter is perhaps the most valuable. In it, she shares Angi Ma Wong's 15 "Golden Rules for a Successful Life" and then her own 10 "Ways to Keep the Cycle of Success Going Strong."
Since 1996 when this book was first published, many organizations have raised the so-called "glass ceiling" and I guess that's progress. ASAP, however, every "glass ceiling" must be permanently eliminated if there is to be equal opportunity to achieve "wild success." Intangible assets are much more valuable than are tangible assets. I refer specifically to the talent (albeit under-utilized) and the experience (albeit under-appreciated) of those within any organization. The remarkable women whom Gilberd interviewed are to be commended for what they accomplished, especially given the obstacles they had to overcome. They are also to be commended for sharing so generously what they have learned. In this instance, they are following the Eleventh Commandment: Give Back to Keep the Cycle of Success Going. Those who read this book will be well-prepared to overcome all manner of obstacles at work to achieve their own "wild success"...and to help others to do so also.The Eleven Commandments of Wildly Successful Women Overview

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Leaders: The Strategies for Taking Charge Review

Leaders: The Strategies for Taking Charge
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Leaders: The Strategies for Taking Charge ReviewI have read dozens of books on leadership over the years. This is by far the most crisply written with clear examples. Highly recommend for anyone who wants a concise and interesting read on the subject.Leaders: The Strategies for Taking Charge Overview

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How Great Leaders Get Great Results Review

How Great Leaders Get Great Results
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How Great Leaders Get Great Results ReviewAs there's no table of content here on Amazon, I would like to take the priviledge to type it for you as below:-
Ch 1: Why leaders need to communicate. CEO - Carlos Ghosn
Aspire
Ch2: Vision. Visionary - Steve Jobs
Ch3: Alignment. CEO - Anne Mulcahy
Perspire
Ch 4: Execution. CEO - Lou Gerstner
Ch 5: Discipline. Coach - Bill Belichick
Require
Ch 6: Risk. Governor - Jennifer Granholm
Ch 7: Courage. Senator - John McCain
Transpire
Ch 8: Results. CEO - Meg Whitman
Ch 9: Teaching your own results-driven story. Moviemaker - Steven Spielberg
As you can infer from the content table, the author leveraged heavily on the biographies of selected leaders to preach his ideas. With his good story telling skill and bright analysis, he definitely helped his readers to communicate better as a good leader on different levels and disciplines. Well worth the price and the time. Recommended!How Great Leaders Get Great Results Overview

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Smart Is Not Enough: The South Pole Strategy and Other Powerful Talent Management Secrets Review

Smart Is Not Enough: The South Pole Strategy and Other Powerful Talent Management Secrets
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Smart Is Not Enough: The South Pole Strategy and Other Powerful Talent Management Secrets ReviewThis book is especially helpful to executives or those helping executives and those in a supervisory capacity. The six basic concepts in the book are explained using real life situations with real solutions. Any manager can use this book the first day after they read it. Very well done.Smart Is Not Enough: The South Pole Strategy and Other Powerful Talent Management Secrets Overview

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Business Is Hard... Failure Is Optional: CEOs' Choices and Challenges Review

Business Is Hard... Failure Is Optional: CEOs' Choices and Challenges
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Business Is Hard... Failure Is Optional: CEOs' Choices and Challenges ReviewBusiness Is Hard...Failure Is Optional
CEOs' Choices and Challenges
Sam Khoury
For-CEO's-Only, LLC, 2008
ISBN: 978-0980237719
Reviewed by Debra Gaynor for ReviewYourBook.com, 03/09
5 Stars
A company is only as good as its CEO...
Business Is Hard...Failure Is Optional was written for CEOs willing to do what is necessary to transform a business from collapse to triumph. The changes must begin within the CEO. Sam Khoury shares his vast knowledge and experience with readers. He has led many companies to success. He has included boxes that contain short statements that sum up important points. Situational examples are successfully used to illustrate points. Khoury asks readers to assess their reasons for being a CEO. He continues by providing guidance. Among his profound suggests are: The actions and attitude of a CEO will reflect in the success of your company. "Schools can't teach good business-judgment skills." It is more important to do what is right than to prove you are right. If you truly want to turn your company around, you must change the way you think, make decisions, plan, and lead. If you want your company to succeed, you will pick up a copy of this book.
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Lyndon Baines Johnson (American Presidents Reference Series) Review

Lyndon Baines Johnson (American Presidents Reference Series)
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Lyndon Baines Johnson (American Presidents Reference Series) ReviewThis represents an interesting twist to the brief presidential biography. It includes key documents at the end of each chapter, so that the reader can use some primary sources to flesh out their understanding of the subject of each volume in the "President's Reference Series."
The subject here is Lyndon Baines Johnson, who succeeded to the office after the assassination of President John F. Kennedy. The author, Thomas Langston, tells us something of Johnson's perspective (Page vii): "Lyndon Johnson's dream was to be a somebody. From childhood, he displayed a keen sense of power and an urgent need to dominate people. . . His vision was to improve life for ordinary people throughout the country. . . ."
The book begins with a sketch of his life in brief--from the Hill Country of Texas to Washington, D. C., to Texas again after his presidency. Documents at the end of this chapter include a map of the Hill Country, election results in his Congressional district (four of his elections were unopposed, with LBJ receiving 100% of the votes), and examples of Johnson's humor. There follows a chapter on campaigns and elections, which is pretty straightforward in its look at election irregularities in key campaigns. We learn about his "no holds barred" energetic campaign style. Documents at the close of this chapter include public opinion and election results. The Daisy TV Commercial (aired only once against Barry Goldwater in the 1964 election) is also depicted. Policies of the Kennedy and Johnson Administrations are outlined in Chapter 3, with special emphasis on key initiatives enacted under Johnson (e.g., Tax cut, Elementary and Secondary Education Act, The War on Poverty, the Great Society, and foreign policy decisions. Chapter 4 examines crises facing him--acceding to the Presidency after Kennedy's death and the Vietnam War. As usual, a series of documents appears at the end of this chapter.
Chapter 5 looks at his relations with other government institutions, such as the courts, Congress, the public, media, intellectuals, the military, and so on. Finally, his career in retirement is described.
The narrative is relatively brief, given the inclusion of so many documents. But the combination of documents and text provides an interesting perspective on understanding Lyndon Johnson as person and as public figure. And the book does not shy away from some of Johnson's "edgier" aspects (election shenanigans, duplicity on ownership of his media "empire").
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Great Leaders See the Future First: Taking Your Organization to the Top - In Five Revolutionary Steps Review

Great Leaders See the Future First: Taking Your Organization to the Top - In Five Revolutionary Steps
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Great Leaders See the Future First: Taking Your Organization to the Top - In Five Revolutionary Steps ReviewThis is the most thought-provoking book on leadership I have read in some time, and it makes a nice connection to the need to lead differently in the face of powerful, irresistible forces that are becoming stronger. The book offers many diagnostics to give you a sense of where and how you might become more effective. Having diagnosed where you need to improve, you will probably have to rely on other books to get you the details you need to make large improvements.
Ms. Corbin's focus is on "great leaders -- those special individuals who have ethical character, care about their followers, and have the courage to lead them into a positive future." She also says that the purpose of the book is "becoming a great leader under a new set of global rules."
Ms. Corbin heads a think tank called the Center for the 21st Century, and she draws on a lot of forecasts to describe important issues for the new century in terms of trends: more freedom, faster transportation, progressive world peace, advancing technology, increasing capitalism, growing world business trade, and more understanding of diversity. These trends will coalesce into four Dyna (her word) forces on the organization of the future: globalization; marketization (market forces determining resource allocations rather than governments); informatization (knowledge from data); and democratization.
The author reports having been very accurate with her forecasts over the last 15 years, so we should probably take her seriously. I have no ability to forecast the future in a similar way, and believe it cannot be forecast so accurately; but I leave it up to you to decide about her forecasts.
Basically, she is calling for a convergence of forces in a way that will make organizations uncomfortable places for many to work. She sees leadership as being the answer. "Leaders determine whether an organization succeeds or fails." This will require a new model of leader who is more of a strategist, innovator, seer, speeder-upper, and user of new technologies in a more free form environment with mostly project workers involved.
I thought that the book was more of a visionary statement of the ideal, rather than a guide that leaders will specifically follow. For example, it seems to me that a leader could succeed either by creating an environment where these things occur or by actually being the doer who makes them happen. I suspect that the former role will be more prevalent and easier to do. There was not a lot of guidance on the details of what to do. The direction was at about the 40,000 foot level above sea level. That is a good place to see the big picture, but it is hard to connect the dots if you are a leader.
My own work on irresitible forces suggests that the world she portrays is a little too simplified to be helpful for any given organization, yet these are certainly forces that everyone should consider and use to their advantage.
On leadership, my own research shows that the most successful current leaders focus on 2 or 3 roles that are more important to their organization's success than any others, and do those superbly. Perhaps in time, people will be able to do more, but I would be surprised to see widespread expansion of capabilities of leaders occurring very rapidly. I agree with the author that there is more hope in creating free-flowing organizational structures and encouraging everyone in the organization to take on more of their own leadership.
Use your irresistible forces to create chaos for your competitors' organizations by shifting the rules!
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The Bible on Leadership: From Moses to Matthew -- Management Lessons for Contemporary Leaders Review

The Bible on Leadership: From Moses to Matthew -- Management Lessons for Contemporary Leaders
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The Bible on Leadership: From Moses to Matthew -- Management Lessons for Contemporary Leaders ReviewI have titled my review "Surprisingly Well Done" because I frankly didn't expect the quality of reading I enjoyed in this book. I'll admit to being a bit jaundiced by one book after another comparing biblical characters and ancient historical figures like Attila the Hun to today's situations and leaders. But, if AMACOM, the publishing division of the American Management Association, is presenting this book, maybe there is some substance in these pages after all.
I opened the book with apprehension, half-expecting a Bible-thumping worship of religious heroes. Surprise! I was captivated right away by the almost conversational tone of the writing that pulled me in. The messages are much more "real," than pushy. The preachiness I feared did not materialize. Instead, lessons were shared on the fundamentals of leadership, with examples from Biblical characters and modern-day corporate and political leaders.
Woolfe is obviously quite conversant with the Bible, its stories, and its lessons. I am not, so I was frankly concerned that I wouldn't have the knowledge to relate to the book's teachings and message. I found that Woolfe described enough about each character and story that I understood. The people cited-Biblical and modern, are used as vehicles for Woolfe to make his points about ten attributes of leaders: honesty and integrity, purpose, kindness and compassion, humility, communication, performance management, team development, courage, justice and fairness, and leadership development.
As you read this book, expect to pause to reflect frequently. It will be a comfortable experience, rather than an unsettling challenge to your morals. Each chapter concludes with Biblical lessons on the theme of the chapter-not religious, Biblical. It's sort of a comparison of management literature from two different eras and not at all intimidating. A good set of reference notes and an index add value to the book.
Commentary: Understandably, this book addresses Judeo-Christian culture-both in its themes and it's content and treatment. It would be interesting to see a set of these books, with similar comparisons to perceived qualities of leaders and the religious literature of the culture that supports the written heritage.The Bible on Leadership: From Moses to Matthew -- Management Lessons for Contemporary Leaders Overview

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The Leader Manager Review

The Leader Manager
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The Leader Manager ReviewInsightful, yet dry approach to leadership. I would recommend it, but don't expect it to entertain.
If you want entertainment with some meaningful discussion of skill development I would recommend also reading The One Minute Manager or Strategic Discernment: Building Relationships, Overcoming Politics, and Finding Career Success
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Breaking into the Boardroom Review

Breaking into the Boardroom
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Breaking into the Boardroom ReviewI was very fortunate to have taken this training in the 1980's, personally given by the author, Jinx Melia, under the sponsorship of the U.S. Government's Office of Personnel Management for women in the federal government. It was one of the defining moments that changed the course of my career propelling me towards success. What an eyeopener! I have since purchased it for every young woman I mentor, including my own daughters. It is a shame it is now out of print.Breaking into the Boardroom Overview

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Hit the Ground Running: A Woman's Guide to Success for the First 100 Days on the Job Review

Hit the Ground Running: A Woman's Guide to Success for the First 100 Days on the Job
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Hit the Ground Running: A Woman's Guide to Success for the First 100 Days on the Job ReviewIf you are an ambitious woman in the financial industry, you'll find this book useful. Even if you are short on time, just flip through the pages, read the "Jumpstarters", then check out the lists at the end of each chapter. I learned a lot in less than an hour.Hit the Ground Running: A Woman's Guide to Success for the First 100 Days on the Job Overview

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Women at the Top: Powerful Leaders Tell Us How to Combine Work and Family Review

Women at the Top: Powerful Leaders Tell Us How to Combine Work and Family
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Women at the Top: Powerful Leaders Tell Us How to Combine Work and Family ReviewWe seldom have chance to look from behind the brightest women from all over the world. They are so brilliant in their own profession that we nearly forget their role in their own families, which also means so much to them. Their experience sharing throws light on those who strive for excellence in their profession and at the same time cherish so much their own families. The live cases demonstrate that women can be successful in both of the roles without sacrificing either one. They also demonstrate their road moving forward to success by overcoming the difficulties, obstacles and conflicts, which is not an easy task. The book is no doubt encouraging and inspiring to those working mothers, who may not be the women at the top, but who feel tired, wearisome and even guilty in the course to a dually successful life. It is an energy charger.Women at the Top: Powerful Leaders Tell Us How to Combine Work and Family Overview

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1000 CEOs Review

1000 CEOs
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1000 CEOs ReviewThe subtitle of 1,000 CEO's proclaims PROVEN STRATEGIES FOR SUCCESS FROM THE WORLD'S SMARTEST EXECUTIVES. One can hardly argue the book is a veritable Who's Who of business leaders. This 500 page tome is from Andrew Davidson with introduction from Marshall Goldsmith. This is followed by a 4 page dissertation, "What it takes to be a CEO" by Marjan Bolmeijer.
The book is broken into 10 sections;
The Innovators
The Start-Up Titans
The Motivators
The Organizers
The Strategists
The Rebuilders
The Value Squeezers
The Visionaries
The Controversialists and
The Globalists.
Each section is then broken down into three to six sub-sections. For example, under The Motivators, we find Motivate Success, Talking the Talk, Good Citizens, People Power, Leading the Team and The Diversity Dividend. Each sub-section will then profile five to ten CEO's that fit that category. For example, under the sub-chapter "Motivate Success" we find profiles on Paul Walsh (Diageo), Peter Rose (Expeditors International), Jeffrey Immelt (GE), Galen Watson, Sr (Geo. Weston, Ltd.), Leo Burnett (Leo Burnett Worldwide), Jean Paul Agon (L'Oreal), Charles Merrill (Merrill Lynch) and Alan George Lafley (P&G).
Each of these one page profile packs a ton of information covering a one paragraph biography, leadership style, key strength and their personal "best decision". For example on A.G. Lafley, we learn how he came to sit in the CEO chair of Procter and Gamble, followed by a brief synopsis of his history and accomplishments at P&G. Concluded with Lafley's personal lessons in business and a favorite quote.
Each sub-section contains additional information as well. This one contains a section titled "Masters of Motivation" and includes other CEO's well known for their motivational skills; Charles Edelstenne (Dassault Aviation) Barry Diller (IAC/Interactivecorp), Naguib Sawiris (Orascom), Eric Foss (Pepsi) and Paul Stebbins (World Fuel Services). I'm not sure why this is included as these CEO's are not featured elsewhere in the book, but I suppose it couple spark an interest to learn more about these CEO's.
The layout makes it great for taking a 5-minute break and reading a tidbit about a top business leader. The book is packed with a wealth of information and there truly is something here for everyone.
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Think Before You Speak: A Complete Guide to Strategic Negotiation Review

Think Before You Speak: A Complete Guide to Strategic Negotiation
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Think Before You Speak: A Complete Guide to Strategic Negotiation ReviewThis book provides a framework for negotiation. It seems to be in line with the Harvard "Getting to Yes" model. The implementation requires some effot, but seems to reflect the latest thinking on the subject. I highly recommend this book for anybody who wishes to negotiate from a framework rather than winging it. Some of the material is obscure and somewhat mechanical in the interaction process it describes. But with effort, it can be incorporated into your business knowledge.Think Before You Speak: A Complete Guide to Strategic Negotiation Overview

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