Managing the Unexpected: Resilient Performance in an Age of Uncertainty Review

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Managing the Unexpected: Resilient Performance in an Age of Uncertainty ReviewThis second edition - an update of the 2001 book that introduced us to the 'mindful' organization - is a timely and well-done re-write that furthers the authors' contention that mindfulness is at the core of a learning organization. By substituting a failed preemptive burn incident, (the 2000 Cerro Grande wildland fire that caused $1 billion of damage to Los Alamos), for the 1st edition's Union Pacific/Southern Pacific merger debacle as the central example of their 5 principles of mindfulness, the reader is able to feel the flames of the unexpected leap beyond the control lines of the HRO (High Reliability Organizations) environment. This wind-fed fire metaphor gives life to the uncontrollable nature of today's business environment and every business's need for a mindful response to the unexpected. Managing only for the expected will not provide containment when the winds of change blow into your marketplace. From the authors' perspective, the appropriate response is the creation of an infrastructure to provide the 5 principles of mindfulness.
1.Preoccupation with failure - treating any failure (often small ones) as a symptom that something is wrong with the system, a mindful organization is continually updating its understanding.
2.Reluctance to simplify interpretations - ensuring a more complete and nuanced picture, simplifying less and seeing more.
3.Sensitivity to operations - paying attention to relationships at the front line, where the work gets done.
4.Commitment to resilience - maintaining a deep knowledge of the technology, the system, one's coworkers, and one's self as avenues for improvising and keeping the system functioning.
5.Deference to expertise - cultivating diversity to do more with complexities, mindful organizations push decisions down to the people with the most expertise, not the most rank or even seniority. This deference moves issues around/across the system, migrating problems to someone with the knowledge and capabilities to address them.
I found the book interesting and instructive the first time around, and I was even more impressed with this 2nd edition. Professor's Weick and Sutcliffe make good use of examples to demonstrate their conclusions and to bring the principles to life. The book is thought provoking and instructive; providing yet another perspective on how to manage performance in the face of today's rapidly flattening landscape.
Dennis DeWilde, author of
"The Performance Connection"
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Multipliers: How the Best Leaders Make Everyone Smarter Review

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Multipliers: How the Best Leaders Make Everyone Smarter Review
In this book written with Greg McKeown, Liz Wiseman juxtaposes two quite different types of persons whom she characterizes as the "Multiplier" and the "Diminisher." Although she refers to them as leaders, suggesting they have supervisory responsibilities, they could also be direct reports at the management level or workers at the "shop floor" level. Multipliers "extract full capability," their own as well as others', and demonstrate five disciplines: Talent Magnet, Liberator, Challenger, Debate Maker, and Investor. Diminishers underutilize talent and resources, their own as well as others, and also demonstrate five disciplines: Empire Builder, Tyrant, Know-It-All, Decision Maker, and Micro Manager. Wiseman devotes a separate chapter to each of the five Multiplier leadership roles.
Wiseman cites dozens of real-world examples that suggest how almost any organization (regardless of its size or nature) can plan, implement, accelerate, and sustain a human development program that strengthens participants' leadership and management skills that (a) will enable them to multiply the intelligence and capability of the people around them and (b) avoid behaviors that can diminish people's ability and enthusiasm
As Wiseman clearly realizes, people combine some of the best and worst traits of both the Multiplier and Diminisher. Strengths can become weaknesses or vice versa if carried to an extreme. A Talent Magnet, for example, could be especially effective recognizing and attracting high-potentials and then hoard their talents, exploiting them to her or his advantage. A Micro Manager could be especially alert for significant details that others ignore but deny other people's professional development by refusing to delegate tasks to them. In the healthiest organizations, there are constant efforts to increase (multiply) positive and productive engagement while reducing (diminishing) waste.
In Appendix B, this is one of the FAQs that caught my eye: Are people either Diminishers or Multipliers or are there people in the middle? Here is Wiseman and McKeown's response: "We see the Diminisher-Multiplier model as a continuum with a few people at the extremes and most of us somewhere in between. As people have been introduced to this material, they almost always see some of the Diminisher and some of the Multiplier within themselves. One leader we worked with is illustrative. He was a smart and aware individual who didn't fit the archetype of a Diminisher, and yet when he read the material he could see how he sometimes behaved in a Diminishing manner. While we studied this leadership phenomenon as a contrast, we see the model as a continuum with only a very few people at the polar extremes and the majority of us somewhere in the middle."
Most supervisors need to increase some behaviors (e.g. providing clear explanations of performance expectations and how performance will be measured) and avoid other behaviors (e.g. withholding information others need). The same is true of those whom they supervise. The challenge is to do more of what will add value and less of what diminishes it.
To me, one of the most valuable insights in this book suggests that, especially during the current economic recession/depression/whatever, the total cost of what must be done (in terms of dollars and hours) is probably much less than what would be saved by doing it. According to Wiseman, Multipliers extract so much more from their people that - in effect - they essentially double the workforce at no additional cost. If that isn't doing more with less, I don't know what is.Multipliers: How the Best Leaders Make Everyone Smarter Overview

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Sellebrity: My Angling and Tangling With Famous People Review

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Sellebrity: My Angling and Tangling With Famous People ReviewI worked for George Lois at the end of the 1990s. This book, well, it's George. They read like tales that are larger than life. And to some extent, I even think that's what he wants you to believe. But the essence of it all says something else, for George really does live his life this way. All or nothing. Larger than Life. I don't know how many stories he told that I didn't hang onto every word. The glint in his eye, the hint of a sly smile. George is one of the last great verbal story tellers. And when you do read his book and wonder at the stories yourself, I am reminded of one of George's last ad campaigns. It was a PSA campaign for the New York Blood Bank. The campaign would not have existed if it wasn't for George calling on some of his celebrity friends to offer their time for free. Trump, Ed Koch to name a few...Sellebrity: My Angling and Tangling With Famous People Overview

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Developing Global Executives Review

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Developing Global Executives ReviewI have done a great deal of reading in the area of leadership and this has to be the best thing I have read, to date, on the topic of leadership on a global setting. McCall and Hollenbeck draw some valuable conclusions and make a few statements that any leader in a global setting absolutely needs to know.
Some of the most valuable information on derailment of global executives out there. McCall and Hollenbeck discuss a number of factors that stunt or completely derail the development of budding leaders and then offer some hope on how to avoid some of the pitfalls.Developing Global Executives Overview

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