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Smart Business: How Knowledge Communities Can Revolutionize Your Company ReviewIn today's hyper-linked, blurred world, it's not surprising that the KM field is overflowing with books and papers, each touting the "best" solution. So why should you read this book?What Jim Botkin realizes and communicates in this excellent book is that there is no single "best" KM solution. Rather, Smart Business clearly tells the story that only a holistic approach can address the real KM issues companies face.
Instead of advocating a specific KM technology or process,he provides numerous examples of how real companies are dealing with the significant cultural, as well as the technological, issues around KM. Together, these examples paint an impressionistic picture of what it takes to be at the forefront of successful KM.
What these companies have found out, and what Jim reports back, is that KM is more about constructing a community rather than installing a piece of software or hardware. And building communities is not something that can easily be reduced to a series of steps or processes. Communities arise from shared experiences. And if telling stories is one of the best ways to share an experience, then by the time the reader has finished, they will have experienced a bit of what it's like to be inside a KM leader.
What's exciting about Smart Business is that the stories are not filtered through Jim. Instead the reader hears them "first hand" directly from the company. You read about how Xerox made the transition from the document company to a knowledge company from Priscilla Douglas of Xerox's Public Sector area. Helena Light Hadley, Director of Marriott's New Business Ventures, tells you how they use KM to assure high levels of customer service in an industry with traditionally high turn-over rates.
So if you're looking to go beyond technology and into the fundamental cultural issues in KM, Jim Botkin's Smart Business is a great story to hear!Smart Business: How Knowledge Communities Can Revolutionize Your Company Overview
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