Smart Business: How Knowledge Communities Can Revolutionize Your Company Review

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Smart Business: How Knowledge Communities Can Revolutionize Your Company ReviewIn today's hyper-linked, blurred world, it's not surprising that the KM field is overflowing with books and papers, each touting the "best" solution. So why should you read this book?
What Jim Botkin realizes and communicates in this excellent book is that there is no single "best" KM solution. Rather, Smart Business clearly tells the story that only a holistic approach can address the real KM issues companies face.
Instead of advocating a specific KM technology or process,he provides numerous examples of how real companies are dealing with the significant cultural, as well as the technological, issues around KM. Together, these examples paint an impressionistic picture of what it takes to be at the forefront of successful KM.
What these companies have found out, and what Jim reports back, is that KM is more about constructing a community rather than installing a piece of software or hardware. And building communities is not something that can easily be reduced to a series of steps or processes. Communities arise from shared experiences. And if telling stories is one of the best ways to share an experience, then by the time the reader has finished, they will have experienced a bit of what it's like to be inside a KM leader.
What's exciting about Smart Business is that the stories are not filtered through Jim. Instead the reader hears them "first hand" directly from the company. You read about how Xerox made the transition from the document company to a knowledge company from Priscilla Douglas of Xerox's Public Sector area. Helena Light Hadley, Director of Marriott's New Business Ventures, tells you how they use KM to assure high levels of customer service in an industry with traditionally high turn-over rates.
So if you're looking to go beyond technology and into the fundamental cultural issues in KM, Jim Botkin's Smart Business is a great story to hear!Smart Business: How Knowledge Communities Can Revolutionize Your Company Overview

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Managing Risk: Systematic Loss Prevention for Executives Review

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Managing Risk: Systematic Loss Prevention for Executives ReviewMr. Grose finally takes the mystery out of why so many Risk Management projects have failed, despite the good intentions of those responsible. His unique view of the changing business model, and the existance of Risk Management inside it, provide extraordinary insight into how to start, and finish, a Risk Management Program within current day Corporate America.
The book tends to be a slow read, but well worth the effort.Managing Risk: Systematic Loss Prevention for Executives Overview

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Early Warning: Using Competitive Intelligence to Anticipate Market Shifts, Control Risk, and Create Powerful Strategies Review

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Early Warning: Using Competitive Intelligence to Anticipate Market Shifts, Control Risk, and Create Powerful Strategies ReviewEdit of 21 Dec 07 to add links. This remains a core reference.
Ben Gilad, arguably one of the top five practitioner-scholars in the competitive intelligence arena (the others, in my opinion, are Jan Herring and Leonard Fuld, his partners; Babette Bensoussan in Australia, and Mats Bjore in Sweden), makes a very important contribution with this book. It is for business leaders what Kristan Wheaton's book, was and is for government leaders.
The author's earlier book, "Business Blindspots: replacing myths, beliefs and assumptions with market realities", remains one of the single best references for business intelligence professionals (but only available from Infonortics UK), together with Babette Bensoussan and Craig Fleisher's Strategic and Competitive Analysis: Methods and Techniques for Analyzing Business Competition
I regard this book as being primarily for the manager of the business enterprise rather than the business intelligence professional, primarily because it is very helpful in breaking through old mind-sets and suggesting that very specific attitudes and activities must characterize those endeavors that wish to avoid costly surprises. I would say that this book, together with Yale business author Jeffrey Garten's book, The Politics of Fortune: A New Agenda For Business Leaders are "must reads" for the senior executive who desires to not just survive but to excel in the 21st Century.
The author, who has a solid understanding of the history of surprise in military or national security circles, makes the point that surprise does not occur for lack of signs that can be detected, but for lack of a culture and mind-set open to seeing and understanding those signals.
The book combines survey results from professionals attending the Academy of Competitive Intelligence (the single best offering in the world) with real-world accounts, "gray box" supplementals, and "manager's checklists" at the end of each chapter that are in essence an executive summary of the chapter.
This is a 2-3 hour read, and well-worth anyone's time, but especially well-worth the time of the executive who is willing to consider the possibility that they are grossly unaware of real-world external threats to their future bonuses, and that there might be some relatively simple low-cost solutions to dealing with the threat that require, rather than vast sums of money, a change in mind-set.
Other recommended works on my short list (with reviews):
Measuring the Effectiveness of Competitive Intelligence: Assessing & Communicating CI's Value to Your Organization
Keeping Abreast of Science and Technology: Technical Intelligence for Business
The New Competitor Intelligence: The Complete Resource for Finding, Analyzing, and Using Information about Your Competitors
The New Craft of Intelligence: Personal, Public, & Political--Citizen's Action Handbook for Fighting Terrorism, Genocide, Disease, Toxic Bombs, & Corruption
THE SMART NATION ACT: Public Intelligence in the Public InterestEarly Warning: Using Competitive Intelligence to Anticipate Market Shifts, Control Risk, and Create Powerful Strategies Overview

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